United Transport Inc

One of the worst experiences I have ever had. They quoted one price, but after the truck was filled doubled the price! Would not return phone calls..never gave acurate estimates of either travel time or cost.  Underneath they just ran an awful business that has the consumer at bay.  NEVER use this company.  Not sure how they stay in business with the underhanded techniques of low balling and then jacking the price up. AWFUL. AWFUL. AWFUL..and left a mess and would not clean up after them!! A nightmare.

Service cost: $2000

Their BINDING-NOT-TO-EXCEED promise is false.  We were given an estimate of 1232$  The movers they "bid out to" said they wouldn't move anything until we paid 3400$ cash.  After we settled for 1500$  They went out again and their "BINDING-NOT-TO-EXCEED" moved up to 2200$ (again, other driver/loaders that said they owned the company).  We had no choice but to pay that money.  They didn't take half the things that were contracted, and overcharged us for cubic footage not used.  Cliff, Jen, Shawn, Isaac, etc. then said they would go pick the rest of the stuff up for free.  Month later, no word.  Now they will not refund us the money or get the stuff that was left behind.  They will put your things in a public storage unit, and they hire out people to move your things.  This is not a moving company.  The people who delivered our things didn't even know UTI.  So now we are filing for all the things that were broke, and taking them to court. Never use this "Broker" to move your things.
I can submit photos and estimated binding contract if anyone doubts the above.

Service cost: $2200

This company can be summed up in a few words, crooks, sleezy, and dishonest. I find it interesting that they could have so many negative posts and then only excellent posts beyond that, of course this is the owners/employees posting vague positive comments. Pay attention to the negative posts and consider yourself warned!!  I researched a few moving companies online and selected United Transport because they gave a resonable price (over the phone) and the representative was helpful. From that point on it was all down hill. They quoted me $3400 and that was after I gave a full listing of all items that were being moved. My wife and I had to move for my new job to NC and we had to move on the dates we gave them. They showed up 2 days late and started loading the truck. After they had loaded the truck close to half way up I was told that this move was going to cost more than what was previously estimated. They said they could unload what they started if I did not agree to the move costing more. I had to get my items moved though as we had renters moving into our home just couple of days later. With that being said it ended up being $6700!! Almost twice what was previously estmiated. When they were almost finished loading item they then told me as they were moving final items that some of my personal property that they were moving would probably break during the move. They then went on to charge me for 2100 cubic feet that they were moving when it was clearly marked in the truck at 1750 cubic feet. Not only that but they said that for thet cubic footage that was over what they originally quoted me they were chargin me a higher rate. Abviously not a company that understands the concept of economies of scale!! When my items were delivered, 2 days late again, there were multiple broken items from a $1000 desk to our piano. The cost for the broken/lost/stolen items was close to $4000. They then offered me $192 to cover what was broken. Then they never even paid up the $192. If I call they say they are still processing the payment in their accounting department. I don't think they could define the word accounting. With all of this being said, please do yourself a favor and DO NOT use this horrible excuse for a business.

Service cost: $6700

I've never received my things.  I never received paperwork upon pickup.  Guess I was the dummy.  My experience started out great with the salesman.  No one will call me, no one will help, and apparently no one knows where my things are.  Who brings their children with them when they are there to pickup your things?  I'm sure my review won't be posted. Although I was given a great price in the beginning the actuall movers claim I owe an additional 1700.00.  I'm just sick that I allowed myself to be taken that way.

Service cost: $1292

Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it!

Service cost: $3499

This company is a dishonest and sleazy operation.  After they picked up the items they held them and demanded an ADDITIONAL cash (only) payment for another truck to deliver the stuff from "storage" to the apartment.  They lost items including two suitcases and five boxes.  They also damaged items. One missing piece of furniture (which was claimed to have been "lost") was broken by the movers and parts of the item where found in the dumpster.  Repeated phone calls were met with, at first, claims that everything would be taken care of, then by stonewalling, and finally by not taking our calls.  We received two "settlement" documents with specified amounts that they said they would pay.  They paid on one and denied that the other even existed.  Even the one that they paid was a ridiculously low sum for the damage incurred.  Neglegent, dishonest, incompetent, and skilled at giving you the run around - this is the worst company that we have ever encountered.  The only non-negative thing one can say is that United Transport Inc. is not an outright fraud, taking your money and providing no service.  They simply take your money, provide horrible service that leaves your move a shambles, and proceed to lie and delay in the hopes you go away.  A better option is to stay away in the first place.

Service cost: $1200

I was also told by Jason that they match other estimates, 4 men are each job, 1 of the men is the foreman with more than 10 years of experience, and the other 3 men have 3 years of experience each.  5-7 days to get to the location once my things have been picked up, my things go on one truck and they aren't  loaded and unloaded. There would not be any sort of transfer unless the area that I am moving to doesn't allow moving truck and I called and that was not going to be a problem.  I gave the two address where my belongings would have to be picked up from location #1 and location #2.  I called Jason back and told him that I had other estimates that were a lot less, and he said to email them to him, I did.   On Monday, May 6, 2012 I was to meet the movers at the first location, everything was removed from the storage unit next was the second location (I said to Avi doesn't everything need to be close to one another in order to get the right cubic foot number?) He really didn't answer me.  Once everything was loaded in the truck the mover by the name of Avi told me that I had over 1000 cubic feet but he will just write down 900 cubic feet.  SO, my estimate went from $1730.03 to $2861.00.  I told Avi that was impossible, that the storage unit was not full and that all of my belongings were at one time in that storage unit and that held 400 cubic feet.  Avi told me that I had to call the main office and discuss it with them, that it was out of his control.  I felt like I had no say, they had everything that I owned on this truck.     I called the main office and Isaac the dispatch manager was the one that I was told to talk to.  He took all of the information over the phone, he said that he would inspect the truck once it came into the warehouse in south Florida. I told Isaac that I emailed estimates that were lower than the one that I got from them.  He said that he wants to make me happy and he has no problem adjusting the quote,  I was never told that the truck was going to south Florida when that was going in the opposite direction. Isaac never called me later that day, my phone calls were not returned, I had no idea where my things were, I continued to call and leave messages. Isaac finally answered the phone after multiple messages and he was nasty to me.  I asked to talk to his manager and he refused.  I called back and got someone else on the phone, and was transferred to Cliff. I was told that there was no way delivery was going to happen on the 11th, so it would happen once I got back from training. Friday, May 18th came and went, no delivery.Cliff wouldn't call me back, I get a call from mover, items will be there May 22nd.  Get home for the movers that already started to take stuff off the truck, different truck then I originally saw my things get loaded on.  The mover demanded cash, I told him that I needed a receipt, he said that he didn't have a receipt to give me. I told him that I was not going to give him cash without getting a receipt.  He tried to take my things out of my building and I told him to not touch anything. He looked like he was going to hit me, my super stepped in front of me, and the mover stormed off.  I called the police to report it, but they said there was nothing that they could do.  Called and emailed Cliff, told him I was not going to give some mover cash, he tried to get the mover to redeliver my things but he refused.  My father gave his credit card number over the phone to Cliff from United Transport and my things were to be delivered the very next day.  I was called the next day and was told the movers truck broke down.  I finally got a call from the mover at 9pm at night on May 25th, 2012.  He refused to do an inventory, I peeled all the orange stickers off the boxes and said that I am missing 11 boxes out of 96.  He didn't have any explanation, told me to call the main office.  He tried to get me to sign the contract that all my things were delivered and I refused.  I called and emailed Cliff immediately and no answer.  When he finally answered my call days later he said that he will try to locate my items.  Days went by and nothing.  He finally got around to emailing me some sort of claim, and I called this number that was on the back of the contract, there is no name of the company on it, just some strange voice mail. I left messages daily, not a returned call.  All of the things that were stolen from me were high ticket electronics, my wardrobe, my daughter's wardrobe, almost all of my shoes, and kitchen appliances, etc.  There were many items that came to me that were destroyed, damaged beyond repair(pictures included), and missing boxes. THIS COMPANY STOLE OVER $50,000 of my belongings from me.  Family airlooms and things that can't be replaced.  Didn't get one cent back from them..thieves!

Service cost: $1700